These General Terms and Conditions of Sale apply to all consultations or orders placed on the website. https://onemorerep-store.com/ owned by ONE MORE REP
The brand will be hereinafter named ONE MORE REP and reserves the right to modify these General Conditions of Sale at any time. In case of modification, the General Conditions of Sale applied to the order will be those in force on the day of the order.
ONE MORE REP invites you to carefully read the clauses below.
You may not order products without accepting the conditions set out below.
Article 1 – Purpose
This Agreement is a Distance Selling Agreement which is intended to define the rights and obligations of ONE MORE REP and the consumer. The General Conditions of Sale constitute the totality of the rights and obligations of the parties, no other conditions can be integrated into them.
As a remote contract, ONE MORE REP intends to identify itself to the consumer.
Corporate Name: ONE MORE REP
Legal status: S.A.S
Merchant site: https://onemorerep-store.com/ at Hosting: Our store is hosted on WooCommerce. They provide us with the e-commerce platform that allows us to sell you our products and services.
Head Office: 13 RUE MOZART 42330 ST GALMIER
SIRET identification number: 91060796900011
For any information or question, our Customer Service is at your disposal
Article 2 – Ordering You can order online 24/7 at https://onemorerep-store.com/
At any time during the navigation, you have access and can rectify the contents of your order by clicking on the link «My cart». Orders placed on our site require payment when validating your purchase.
All information is presented in French.
Article 3 – Products
ONE MORE REP makes the consumer aware of all the essential characteristics of the goods offered. These characteristics may relate to the dimensions, weights, quantities and components of the goods offered.
ONE MORE REP invites the consumer to read these features carefully and to contact our Customer Service Department if necessary (contact details in article 1 of these Terms). However, some colour changes may occur due to the IT support.
ONE MORE REP makes sure that the photographs are as realistic as possible but suggests to our customers to read carefully the descriptions of the products. The product and visual photos are not contractual.
Article 4 – Availability of goods
The goods offered in the ONE MORE REP shop are accessible within the limits of available stocks. As a general rule, an unavailable product is reported and cannot be validated in the shopping cart or taken into order by phone.
However, if a product is exceptionally unavailable after placing the order, we undertake to inform you by email, by mail or by phone and to tell you the delivery time.
If you do not wish to wait, you will have the possibility to request the cancellation of your order and its refund or the exchange for another article of the same value.
Article 5 – Client Commitment
The customer undertakes to provide all the information necessary for his identification. He must ensure to provide accurate and complete information.
Clicking on the payment validation button constitutes the validation of the order and constitutes irrevocable acceptance of these Terms and Conditions of Sale.
This acceptance may be challenged only in certain limited cases provided for in this contract under article 12: “Right of withdrawal”.
The information given by the buyer at the time of taking the order is binding on him.
In the event of an error in the wording of the addressee’s contact information, the seller cannot be held responsible for the impossibility of delivering the product.
Article 6 – Validation of the order and conclusion of the contract
The data recorded by ONE MORE REP is evidence of all transactions made by ONE MORE REP.com and its customers.
The data recorded by the payment system is evidence of financial transactions.
The final validation of the order is done by entering the bank details (16 digits on the front of the card, as well as the expiry date and the cryptogram (the last 3 digits on the back of the card) for online payment or by clicking on the icon determining the payment method chosen by the customer.
For the order process, the customer is required to provide all necessary information on the site (address, floor, access code and mobile phone).
After validation of the payment, the order is deemed accepted by ONE MORE REP who will then confirm the acceptance of the order to the consumer by email summarizing the ordered items, the amount of the order and the delivery address. This confirmation may serve as evidence in the event of a dispute.
ONE MORE REP reserves the right to cancel any order of an abnormal nature such as a quantity of products exceeding the normal needs of a consumer or abnormal order flows at the same billing and/or delivery address.
ONE MORE REP also reserves the right to cancel the order if it is unable to honour it and will inform the customer by email, mail or phone.
This confirmation, or if applicable, the refusal to accept an order, will be confirmed to the user at the latest 72 hours after receipt of the order. The debit of the account is made simultaneously with the acceptance of the order by the merchant.
The delivered goods remain the property of ONE MORE REP until their full settlement (Law no. 80-335 of 12 May 1980).
Article 7 – Price
All orders are payable in Euros.
The prices of our website are calculated as accurately as possible. The prices of the products presented in the shop are valid at the time of their consultation, of the order by the customer and are understood all taxes included (TTC).
The current VAT rate is 20%. ONE MORE REP reserves the right to change the price in case of VAT increase or manifest error.
Promotional offers are valid only within the limit of the period of validity of the offer concerned and within the limit of available stocks.
The cost of shipping and order preparation depends on the carrier selected for processing. These costs are displayed directly on your shopping cart.
ONE MORE REP reserves the right to change its prices at any time but the products will be invoiced on the basis of the rates in force at the time of the order registration.
Article 8 – Secure payment
Payment of orders can be made by various means.
Credit card (Visa, Mastercard, etc.):
We recommend this option as it is the simplest, fastest and fully secure.
Banking data is encrypted (SSL security standard) The PAYPLUG payment interface uses 3D Secure technology. It is a system developed by the two banking card networks Visa and MasterCard to authenticate the holders of bank cards and thus avoid any fraudulent use of the latter. In addition to the number, the validity date and the cryptogram, with the 3D Secure system, the cardholder must authenticate on an interface of his bank to which he is automatically redirected, by filling in a code (received by SMS) or personal information that his bank has previously provided to him. Once authenticated, the bearer will have their transaction authorized or refused by their bank.
Your order will only be shipped upon receipt and validation of your payment.
The processing time of orders paid by bank cheque can take up to 14 working days from the date of receipt of your cheque as we must carry out mandatory checks to avoid any risk regarding the payment of your order.
ONE MORE REP reserves the right to cancel or refuse any order of a customer with whom there is a dispute at the payment of a previous order.
Article 9 – Evidence
The archiving of purchase orders and invoices is carried out by the company PAYPLUG for any payment made online, on a durable medium in accordance with article 1348 of the civil code.
These computerized registers, kept in the computer systems of the Company PAYPLUG are considered as proof of communication of orders and payments between the parties.
Article 10 – Delivery
ONE MORE REP undertakes to deliver the ordered products within the delivery time indicated on the shopping cart summary page. The delivery time counts from the date of acceptance of the order during French working hours.
The times indicated are average times including the time of preparation of the parcel (24 to 48 working hours) plus the time of delivery (2 to 5 working days) The products are delivered in metropolitan France, Corsica, Monaco, Belgium and Luxembourg, DOM, TOM, World, Africa to the delivery address you indicated during the ordering process.
All our packages benefit from the online “tracking” provided by our different carriers.
Once your package has been sent, an e-mail will be sent to inform you of this and to give you its tracking number.
In the event of an unusual delay, an email or phone call will inform you.
Delivery can only take place if the buyer is up to date with his obligations towards the seller.
If the property is unavailable, the consumer will be informed as soon as possible and may cancel his order.
His bank account will then be recreated within 15 days.
Any complaint must be written and addressed to the address indicated in Article 1. (Email or postal address).
In case of force majeure, ONE MORE REP reserves the right to split deliveries.
Article 11- Conformity of delivery and quality of the product
It is up to the customer to check the condition of the package as well as the presence of the entire order in the presence of the deliveryman and to make reservations if necessary on the delivery note.
In the absence of insufficient reserves, ONE MORE REP reserves the right to refuse the recovery, exchange or refund of your products. Once you have signed the delivery slip without reservations, the order will be considered as accepted. The consumer will therefore check the general appearance of the packaging of the delivered product.
In the event of damage, the customer undertakes to make his complaint in writing on the day of delivery or at the latest within seven working days following delivery (by e-mail, postal or fax)
ONE MORE REP undertakes to repair, exchange or take back for a credit the products not corresponding to the order (defective or non-compliant). In certain special cases (for example, more commercially available items), the customer can obtain a refund.
The return of the products, in case of error of delivery or in case of defect of the product, can be accepted only for the complete products, in their original state (Accessories, notice) with a copy of the purchase invoice. For any request to take charge of the return, it is imperative to request the prior approval of the Customer Service. Shipments in postage due or cash on delivery will be refused for any reason.
Article 12 – Exchanges, returns and right of withdrawal
In accordance with article L.221-18 et seq of the French Consumer Code, the consumer has a period of 14 days from the day after the delivery date of his order, to return any item that does not suit the customer and request the exchange or refund without penalty, with the exception of the cost of returning the item that remains the customer’s responsibility.
Returned products must be accompanied by a copy of the purchase invoice.
Products must achieve:
ONE MORE REP
13 RUE MOZART
42330 ST GALMIER
Returned products must be accompanied by a copy of the purchase invoice.
Items arriving to us incomplete, damaged, damaged or soiled cannot be taken back. Only returns of complete products in their original state will be taken into account (Accessories, instructions).
If only a part of the order is returned, the refund will be made on the product only, the costs of the outward delivery being at the expense of the customer.
ONE MORE REP undertakes to refund the buyer within 14 days, at the latest, following the receipt of its product in return as soon as it is found to be in compliance.
The refund is made by bank cheque in the name of the customer and domiciled at the delivery address in case the customer paid by cheque and by bank transfer in case the customer paid by bank card.
Article 13 – Ownership
Any total or partial reproduction of the site https://onemorerep-store.com/ is strictly prohibited.
Article 14 – Liability
The products offered comply with the French legislation in force.
The liability of ONE MORE REP cannot be incurred in case of non-compliance with the legislation of the country where the products are delivered.
It is up to you to check with the local authorities on the possibilities of importing or using the products or services you intend to order.
Despite all the care taken in setting up and updating the site, problems of connection to the site or interruption of connection may remain. ONE MORE REP is not responsible for any direct or indirect damages that may result.
Article 15 – Transfer of risks
Only damage reported or established as existing at the time of delivery is covered by the presumption of liability.
As indicated in Article 11 of these General Conditions of Sale, the customer must check the conformity of the product upon receipt.
From the moment they are delivered to him, the goods pass under the surveillance of the consignee.
Article 16 – Applicable law
All items supplied by ONE MORE REP are new and guaranteed against defects.
We do not guarantee or claim that your use of our Service will be uninterrupted, fast, secure or error-free.
We do not guarantee that the results that could be achieved through the use of the service will be accurate or reliable.
ONE MORE REP, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors may not be held liable under any circumstances for any injury, loss, claim, or direct damages, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenues, savings, data, replacement costs, or any similar damages, whether contractual, tort (even in the event of negligence), strict liability or otherwise, resulting from your use of any service or product derived from this Service, or any other claim in any way related to your use of the Service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility of them occurring. Because some States or jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
This contract is subject to French law. In case of dispute, an amicable solution will be sought before any legal remedy. The preliminary search for an amicable solution does not interrupt the time to act as a guarantee.
ONE MORE REP undertakes not to disclose the information you provide to us to third parties without your permission. These are confidential.
They will only be used by our internal services for the processing of your order and, subject to your agreement at the time of registration, to personalize the communication and product offers reserved for our customers, in particular as part of a subscription to our newsletter.
In accordance with the Data Protection and Freedom Act of 6 January 1978 amended by the Law of 6 August 2004 and the entry into force of the General Data Protection Regulation (GDPR) on 25 May 2018, you have a right of access, modification, rectification and deletion of the data concerning you. To do so, send your request to firstname.lastname@example.org.
Article 18 – Cookies
A cookie is a “cookie” (term used by the CNIL) useful for navigation in terms of ergonomics and ease of use. This is a text file stored on the browser or computer hard drive. It keeps in mind the choice of users who are then not obliged to revalidate the information on each page as for example when filling the shopping cart. A cookie ensures that the password works and that the user stays connected when he navigates from one page to another on the site.
The other data used are strictly anonymous and are subject to purely statistical treatment. It is nevertheless possible to manage your cookies using the settings of your web browser.
However, if you have configured your browser to reject all cookies (including those considered essential), you will not be able to access all or part of our site. ONE MORE REP then disclaims all responsibility.
Each browser works differently, but below you will find instructions to help you manage your cookies according to the browser you use. Internet Explorer: Click on the “Tools” icon and select “Internet Options”. Click the “Privacy” tab and drag to select the desired configuration. For more specific privacy options, click “Advanced”. Safari: Go to the Safari “Preferences” menu and select “Security”. Select the desired cookie management configuration.
Mozilla Firefox: Click on the Tools menu and select “Options”. Then select the Privacy panel and change the Cookies settings.
Google Chrome: Click the wrench icon and select “Settings”. Click on the “Show Advanced Settings” link at the bottom of the page and go to the Privacy section. Click the “Content Settings” button, then change the settings associated with cookies in the Cookies section.
Article 19 – Third Party Links
Some content, products and services available through our Service may include items from third parties.
Links from third parties on this site may redirect you to third party websites that are not affiliated with us. We are not obligated to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any liability for any content, website, product, service or other material accessible on or from these third-party sites. We are not responsible for any damages or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, complaints, concerns, or questions about these third parties’ products must be submitted to these same third parties.
Article 20 – Contacts
Questions about the Terms and Conditions of Sale and Use should be sent to email@example.com.
For Customer Service related questions please contact firstname.lastname@example.org. For requests for partnerships, communications, press relations, please contact email@example.com